Are you struggling with excessive electric bills from the Multan Electric Power Company (MEPCO)? Do you feel that the charges mentioned in your electric bill are unfair or inaccurate? If yes, then you have the right to file a complaint against MEPCO’s electric bill. This article will guide you through the procedures and contact information you need to file a complaint against your electric bill.
Table of Contents
Guide on Filing a Complaint Against MEPCO
Review your Electric Bill
The first step in filing a complaint against MEPCO’s electric bill is to carefully review your bill. Check the meter reading, tariff rates, and taxes applied to ensure that they are accurate. If you find any discrepancies or issues, note them down as they will be necessary to reference in your complaint.
Contact MEPCO Customer Service
Once you have identified the issues in your electric bill, contact MEPCO’s customer service department. The company has various channels through which you can reach them, including email, phone, or visiting their office in person. It is recommended to call their helpline (0800-63726) to report the issue or visit their office in your area for a quicker resolution. Make sure to have your account number and bill in hand when contacting them.
File a Complaint
After contacting MEPCO customer service, the next step is to file a complaint formally. You can do this by submitting a written complaint to MEPCO’s complaint center or by using their online complaint form. Make sure to provide all the necessary details, including your name, address, account number, and the nature of the complaint. You can also attach supporting documents such as copies of previous bills and meter readings.
After filing a complaint, you should follow up with MEPCO regularly to ensure that the issue is resolved. You can do this by contacting their customer service department again or visiting their office in person. If the issue persists, you can escalate your complaint to higher authorities, such as the MEPCO Complaint Cell or the Pakistan Citizen’s Portal.
Contact Information for MEPCO Customer Service
MEPCO customer service is available through various channels, including:
- Phone: Call their helpline at 0800-63726
- Email: Send an email to [email protected]
- Online: Use the online complaint form available on their website
- In-person: Visit their office in your area.